Frequently Asked Questions

01

Does BDC have a control panel to manage web and mail ?

Yes, BDC features an enhanced user interface that is fully integrated with Vesta and HC. Our control panel gives you manage to Web, Database, Mail, DNS, SSL certificates, and other hosting account features. Our hosting accounts feature HC which is the industry leading control panel and provides a rich online environment from where you can manage your web hosting.

02

How long does it take to set up a new account?

New accounts are guaranteed to be set up within 24 hours from the time we receive your order and after you send us Initial Account information by 'Send Approval Request' in Data Center menu. You will need create login account and logged in to Data Center. Your account will be approved and an activation notice will be sent to you via e-mail including your control panel account information. You can create Webspace, Mail, FTP account and other items and begin uploading files to your new website. You will be given a temporary web address to access the site prior to the completion of either domain registration or domain transfer so you can start working with your account right away.

03

How is billing handled?

Depending on the plan, you have your choice of 6 months, 1-year, 2-year, 3-year, 4-year or 5-year billing. By default your hosting fees will automatically be deducted from your credit card each billing interval. If you do not want your credit card automatically charged each billing interval, you can choose to be billed manually. Please note there is a $3.00 processing fee added to each invoice for manual billing.

04

What happens if my projects get downgraded because my credit card expires (or some other reason)?

Your projects will be automatically downgraded to the Free plan if your monthly payment can’t be processed. You will no longer be able to edit or change the plan-specific settings you no longer have access to, but you can re-subscribe at any time to resume your previous plan level.

05

Can I upgrade my account if I need to?

Yes. You can upgrade your account at anytime. You will pay the difference between your current account and your new account. There are no extra fees involved in upgrading. You can upgrade your account by logging into your control panel.

06

Can I subdivide my space and resell it?

Yes, we do allow you to create subdirectories (http://www.yourdomain.com/something/) which you can use to offer friends or clients space as long as it's within our policy guidelines. However, if you are looking to resell space, you should look at our Reseller Hosting Plans. These plans come with the use of a control panel that allows you to control multiple accounts from one easy to use interface. These plans allow you to pass on more tools and services to your clients and friends, and keep data separated for better security.

07

Can I monitor my disk space and bandwidth usage?

Yes. You may monitor disk space and bandwidth usage from within your Vesta or HC control panel.

08

Is bandwidth usage calculated from outbound, inbound, or inbound+outbound traffic?

Your bandwidth usage is based on the highest of either your inbound traffic or your outbound traffic. For example, if your domain uses 100 GB of incoming bandwidth and 200 GB outgoing bandwidth, your utilization for billing purposes would be 200 GB.

09

At what rate is overage bandwidth billed?

Bandwidth utilization in excess of instance allocation is charged at $0.05 per GB in North American and Western European locations. Due to higher regional costs, Tokyo (Japan) overage is priced at $0.1 per GB and Sydney (Australia) overage is priced at $0.2 per GB.

10

Can I register my new domain with BDC ?

For now, BDC does not provide domain registration. We recommend you do registration with GoDaddy (http://www.godaddy.com). GoDaddy is a leader domain registration and management. They have many excellent tools to help you manage domain information. After you finish registration, you can point your Name Server to BDC.
11

What is BDC's DNS information?

The following is BDC's DNS information. You can use this when registering a new domain name or modifying an existing domain name.

Primary Name Server: NS1.BIGDIGITALCLOUD.COM
Primary Name Server IP: 45.32.244.229

Secondary Name Server: NS2.BIGDIGITALCLOUD.COM
Secondary Name Server IP: 108.61.96.47